Post by account_disabled on Feb 24, 2024 21:59:14 GMT -6
Until recently, a hotline operator was considered to be an employee who answers telephone calls. But the development of the information age has changed the operator's profession quite a bit, and today it has practically become one of the main intermediaries between the company and its customers. The work of a hotline operator has a direct impact on the first impression of customers and their subsequent loyalty, so the selection of personnel for this position has become very important today.
The operator should be polite, competent Jordan WhatsApp Number List and reliable, because he represents the face of the company and in most cases it is through the relationship with him that the customer gets the first impression of the company. Regardless of the direction in which the hotline works, there are certain requirements for the operator: Good diction and pleasant tone of voice - customers respond more positively to sharp and precise answers, they like it when they no longer have to repeat the question or listen to vague uninteresting information.
A low tone of voice is better perceived by the ear and it leads to more confidence in the interlocutor; Knowledge of the rules of language and verbal communication behavior - the operator should speak properly and understandably, should not use slang words, be polite and attentive to the interlocutor; a common language with each user, organize a conversation logically without deviating from the main topic, and give clear and understandable answers to every question; Ability to control emotions and work in a stressful environment - the employee is obliged to maintain calmness and politeness in any situation, not raise his voice with customers and be able to defuse a stressful situation; Ability to think quickly and logically - insight - to quickly find a way out of a difficult and unexpected situation and have several options for solving the problem.
The operator should be polite, competent Jordan WhatsApp Number List and reliable, because he represents the face of the company and in most cases it is through the relationship with him that the customer gets the first impression of the company. Regardless of the direction in which the hotline works, there are certain requirements for the operator: Good diction and pleasant tone of voice - customers respond more positively to sharp and precise answers, they like it when they no longer have to repeat the question or listen to vague uninteresting information.
A low tone of voice is better perceived by the ear and it leads to more confidence in the interlocutor; Knowledge of the rules of language and verbal communication behavior - the operator should speak properly and understandably, should not use slang words, be polite and attentive to the interlocutor; a common language with each user, organize a conversation logically without deviating from the main topic, and give clear and understandable answers to every question; Ability to control emotions and work in a stressful environment - the employee is obliged to maintain calmness and politeness in any situation, not raise his voice with customers and be able to defuse a stressful situation; Ability to think quickly and logically - insight - to quickly find a way out of a difficult and unexpected situation and have several options for solving the problem.